Privacy Policy

Overview

Walls Around ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you shop at wallsaround.com or wallsaround.myshopify.com, how we use it, and the choices you have.

By using our store, you agree to this policy. If you do not agree, please do not use the site or place an order.

Information we collect

We may collect:

  • Order details: name, email, phone, shipping address, billing address, and order history.
  • Payment information: payment details are processed by Shopify and its payment providers. We do not store full card numbers on our servers.
  • Personalization files: photos and design settings you upload in the designer (crop, text, finish choices, and quality confirmations).
  • Account information: if you create an account, login details and saved preferences.
  • Device and usage data: IP address, browser type, pages viewed, and similar analytics or cookie data used to run and improve the store.
  • Messages you send us: contact form submissions, email, or chat support content.

How we use your information

We use your information to:

  • Process, produce, and ship personalized orders
  • Provide live previews, quality checks, and customer support
  • Send order confirmations, shipping updates, and service messages
  • Improve the designer, website, and product experience
  • Detect fraud, secure the store, and meet legal requirements
  • Send marketing messages only if you opt in (you can unsubscribe anytime)

Uploaded photos are used to fulfill your order and related support. We do not sell your personal information.

Sharing your information

We share information only as needed with:

  • Shopify and payment providers that process checkout
  • Print, production, and fulfillment partners that make and ship your order
  • Shipping carriers that deliver your package
  • Service providers that help with hosting, analytics, email, or customer support
  • Authorities when required by law or to protect our rights and customers

Cookies and tracking

Our store may use cookies and similar technologies for cart function, preferences, analytics, and advertising measurement. You can control cookies in your browser settings. Some site features may not work if cookies are disabled.

Data retention

We keep order and personalization records as long as needed to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes. You may ask us to delete account data where the law allows and where we do not need to keep it for a legitimate business or legal reason.

Your choices (US)

Depending on where you live, you may have rights to request access, correction, or deletion of personal information, or to opt out of certain data uses. California residents can learn more on our Your Privacy Choices page.

To make a privacy request, contact us at hello@wallsaround.com or use our Contact page. We may need to verify your identity before responding.

Children

Our store is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will take appropriate steps.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact

Questions about this policy? Email hello@wallsaround.com or visit Contact.

Effective date: July 31, 2026. Walls Around is a US storefront. This policy is provided for launch and may be updated as operations grow.