Refund Policy

Overview

Each Walls Around piece is personalized from your photo and preview. Because of that, most sales are final once production begins. This Refund Policy explains when we can help with a reprint, replacement, or refund.

Personalized products

When you place an order, you confirm:

  • The photo you uploaded
  • The crop, text, size, material, finish, and other options shown in preview
  • Any soft-photo or quality warning you accepted in the designer

Please review the live preview carefully before checkout. Approved preview choices are not a valid reason for a refund by themselves.

When sales are final

We generally cannot accept returns or refunds for:

  • Changed mind after ordering
  • Dislike of the final look after approving the preview
  • Soft or low-resolution photos when the designer warned you and you confirmed
  • Color differences caused by screen calibration versus printed materials
  • Incorrect address or failed delivery caused by customer-provided details

When we will make it right

Contact us and we will review a reprint, replacement, or refund if:

  • We produced the wrong size, format, or options compared with your order
  • The product arrives defective or damaged in transit
  • An item is missing from your shipment
  • We made a clear production error

Remedies are decided case by case. A reprint or replacement is often the fastest fix for personalized goods.

How to request help

Email hello@wallsaround.com or use our Contact page within 7 days of delivery (or within 7 days of the expected delivery date for missing packages). Include:

  • Order number
  • A short description of the issue
  • Clear photos of the product and packaging when relevant

Canceled orders

If you need to cancel, contact us immediately. We can usually cancel only before production begins. Once production has started, the order is treated under the personalized product terms above.

Refund timing

If we approve a refund, it is returned to the original payment method. Timing depends on Shopify, your payment provider, and your bank or card issuer. Approved refunds often appear within several business days.

Contact

Questions about an order? Reach us at hello@wallsaround.com or Contact.

Effective date: July 31, 2026. Walls Around personalized products are made to order for the US market.